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Privacy Policy


We provide this privacy policy ("Privacy Policy") in order to explain our online information practices and the choices you can make about the way your information is used by us on our Site and through our Hubscale platform. All information obtained by Hubscale is used solely for the use of the services on our website. To continue using our website and software: 1. You accept the terms of this privacy policy and the use of cookies on the website. 2. You agree this is a blanket policy and agree to any future updates of this policy. 3. You agree to routinely review any updates to the policy and allow Hubscale to notify you of changes. 4. If you do not agree with these terms, you agree to not become a subscriber to the website or to use it in any form.

How We Collect and Use Information

1. Campaign Datas

At the direction of our clients, who act as data controllers, Hubscale collects the following types of information from Users to help clients optimize and measure their advertising network, affiliate and publisher relationships:
  • Ad Identifiers
  • IP address
  • Cookies
  • Pixel Tags
  • Imprecise Geographic Location Data derived from IP address and/or wifi networks.
We use this information to provide and improve Hubscale's services, including for: Serving ads: Allowing publishers to offer advertising inventory in their mobile apps, and advertisers to bid on and fill that inventory.
  • Ad reporting and conversions: Reporting to advertisers information about when and how users have been shown their ads, clicked on their ads, and reporting to publishers information about when and how ads were shown on their properties and were clicked on.
  • Frequency capping: Preventing users from seeing the same ad too many times.
  • Fraud detection and prevention: Identifying invalid clicks (or ad queries) and protecting Hubscale Customers from fraudulent behaviour.
  • GeoTargeting: Where permitted by the user’s device, allowing Hubscale Customers to serve ads based on a user’s location.
  • Providing and improving our services: Auditing, researching, and analysing data in order to maintain, protect, and improve our services and develop new services, and to ensure that our technologies function properly.
Mobile users are always able to clear their cookies from their browser or to opt out on the use of their advertising ID.
  • To clear cookies please refer to this page:
  • To opt-out:

2. Platform Users Datas

Contact Information

When you register / sign up for the Services, we may collect certain contact information from you, such as your first and last name, organization name, city, state and zip code, email address, and phone number or other similar contact details to help you with your experience. Billing Information. When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information. This information is required by us to verify your identity, to establish your company’s account, and set up your Services.

Service Information.

In order to provide Services to you and to improve our Services, we may collect information that is created or provided by you in connection with your use of the Services, including order information, chat logs, email logs and information about your actions in various client areas on the Website.

Third Party Information

We may obtain information about you from other sources, and add it to your account Contact Information. This combined information may be used by us to enhance our ability to provide Services to you, to ensure that we are paid for Services,

When you contact us

If you contact us by telephone, email, post or using any other function offered by our website, we may collect your name, contact details, employer details, location and any other information that you provide to us. We will use this information to review, investigate and respond to your questions or comments as necessary. Please note that we may record telephone calls made to us.

When you register with us

If you register with us as a publisher or advertiser, we will collect your name, contact details, employer information (if relevant), payment information, tax registration number. We will use this information to:
  • create and maintain your account with us;
  • carry out our obligations arising from any agreements entered into between you and us;
  • respond to your queries and support your needs efficiently;
  • notify you about changes to our service or our products;
  • comply with any legal obligations to which we are subject; and
  • protect and defend our rights and interests.

When you sign up to receive marketing emails from us

If you sign up to receive emails from us, we will collect your name, email address, employer details (if relevant) and location. We will use this information to send you emails about services we think you may be interested in,   updates about us and/or the website and to notify you of any changes to our services.


When you use our website, we may automatically collect information including:
  • Information about your visit, such as: the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); the third party website from which you linked directly to the website (if applicable; and methods used to browse away from the page and any phone number used to call our customer service number.
  • Technical information, such as :the internet protocol (IP) address of your device;mobile device ID (see below);your log in informationbrowser type and version;location and time zone setting;browser plug-in types and versions;operating system and platform; and cookies (see below);
  • Cookies are small text files that are stored on your computer. Cookies allow us to analyse the way our website is being used by you. You may prevent your browser from saving Cookies by adjusting the corresponding settings in your browser software.  However, please be advised that in such case, you may not be able to use all functions on website and/or on third-party sites to their full extent.


You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to the data we hold about you, or to obtain a copy of the personal information in machine readable format, to request that it is erased or that any inaccurate personal information is rectified. You may also have the right to ask us to restrict how we process your personal information  or to withdraw your consent to how we process your personal information. Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following:
  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Data Storage

Personal Data will be stored for as long as the Personal Data is required to provide Services or requested Website functionality. Other types of Personal Data, which are not required for the provision of Services, shall be stored for a period of up to 1 year consent is withdrawn or other data subject’s rights are exercised. In some cases, Personal Data may be stored for a period longer than indicated or despite withdrawal of consent or request to erase Personal Data, if storage of Personal Data is required in order to protect our or third parties’ legitimate interests.

How We Protect Information

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially-reasonable means to protect your Personal Information, we cannot guarantee its absolute security.


We may update this Privacy Policy from time to time, and we encourage you to review it periodically.

Comments and Questions

If you have any comments or questions about our Privacy Policy, please contact us at Last Update : May 2018